Automating Medical Transcription Workflow

About the company

A California-based, leading healthcare business process outsourcing firm specializing in medical transcription, billing, claim processing, and revenue cycle management services for providers, clinicians, and QMEs/IMEs.


Business Need

After two decades of serving global doctors and hospitals, the company aimed to further update the ERP system with novel technologies, offering clients and users seamless interaction. Their goal was to automate their document processing phase, which was
traditionally an essential but time-consuming process. The company wanted to optimize the workflow, enabling multiple individuals to collaborate effectively on ongoing tasks.

Therefore, the company enlisted the expertise of Altysys to –

  • Develop cutting-edge products capable of executing tasks, such as word processing, editing, and system design
  • Design an intricate workflow structure to facilitate simultaneous collaboration among numerous medical transcribers
  • Effectively increase the volume of work delivered

Solution

After assessing the customer’s IT systems in depth, Altysys decided to re-engineer the application leveraging advanced technologies. The solutioning team –

  • Opted for cloud native development with microservices architecture
  • Redefined the UI/UX of the medical transcription application
  • Automated the uploading and downloading of transcription files to and from the different cloud drives or file systems
  • Automated the reading of files using OCR
  • Deployed a transcription solution for audio files that converted speech to text
  • Interpreted the medical information and categorized the data in notes, operative reports, patient records, consultations, and discharge summaries

Business Impact

  • Improved time management and productivity of transcribers and QCs by 30%
  • Reduced time spent in reading and interpreting medical transcriptions by physicians, resulting in better patient retention and increased patient volume

About Altysys:
Altysys, founded by executives with several years of experience in technology consulting and services, is a provider of healthcare technology consulting and solutions. Headquartered in Bengaluru – India’s Silicon Valley, Altysys is a data and cloud-first company with deep expertise in health clouds, data interoperability, data analytics, GenAI and AI/ML enabled technology solutions, serving Payers, Providers, Health Techs, and Pharma.

Clinical Decisioning Systems Analytics

About the Company

A reputed healthcare technology company providing critical drug and medical device databases to healthcare providers, payers, clinicians, technology developers, and pharmaceutical retailers.


Business Need

Medication alerting is crucial for ensuring patient outcomes. However, it has also caused concern to patients, hospitals and physicians. A research study found that patients and physicians negate 90% of medication alerts and consider over half of the notifications irrelevant. Due to over-alerting, timing mistakes, and limited information, physicians suffer from alert fatigue, causing substantial risk to patient safety.

As a result, hospitals have to spend significant time and money to pull out medication alerting data from electronic health records (EHRs), understand their underlying cause, and analyze their impact on patient care and hospital operations.

Therefore, the client reached out to Altysys to develop an analytics system that would –

  • Decrease alert noise
  • Highlight patients at greater risk of harm
  • Provide targeted medical warnings
  • Provide pharmacogenomics and Best Practice Advisories (BPA)

Solution

The Altysys team comprehensively assessed the client’s requirements and formulated a solution roadmap. The team then put the plan into action –

  • Developed a Tableau-based analytics solution for clinical decisioning to identify the top ten medication alerts activated at the healthcare provider’s end
  • Designed an intuitive dashboard to see the impact of medication alert changes
  • Enabled analysis of the reasons behind each medication alert
  • Utilized AWS tech stack to integrate the solution with the hospital’s Epic system that would pull medication alert statistics and patient data and analyze the data
  • Integrated the analytics solution with an alerting system to close the loop and optimize the alert settings based on the solution’s recommendations or findings
  • Deployed the solution with BPA service

Business Impact

  • Streamlined medical alerting system with targeted medical warning for conditions such as QT Prolongation and Opioid Risk, along with BPA and drug-drug interaction alerts
  • Enhanced alerting content with pharmacogenomics and alternative therapies
  • Identified and resolved CDS malfunction with actionable guidance

About Altysys: Altysys, founded by executives with several years of experience in technology consulting and services, is a provider of healthcare technology consulting and solutions. Headquartered in Bengaluru – India’s Silicon Valley, Altysys is a data and cloud-first company with deep expertise in health clouds, data interoperability, data analytics, GenAI and AI/ML enabled technology solutions, serving Payers, Providers, Health Techs, and Pharma.

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